Terms and Conditions

1. Acceptance of Terms

By Accessing And Using Our Services, You Agree To Be Bound By These Terms And Conditions And All Applicable Laws And Regulations.

2. Service Description

We provide ride-sharing and transportation services through our mobile application. Services are subject to availability and may vary by location.

3. User Responsibilities

Users must provide accurate information, maintain account security, and comply with all applicable laws and regulations while using our services.

4. Payment Terms

Users agree to pay all fees associated with the services. Prices may vary based on demand, location, and other factors.

5. Cancellation Policy

Users may be charged a cancellation fee for rides cancelled after a certain time period or if the driver has already been assigned.

6. Liability

We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our services.

1. Terms & Conditions Policy

Effective Date: 22/06/2026 Welcome To Transcil Sustainable Services Private Limited (“app”), Owned And Operated (“company”, “we”, “us”, Or “our”). By Registering As A Driver And Using Our Ev Bike Rental Services, You Agree To Comply With And Be Bound By T

A. Driver Eligibility & Registration

Minimum Age: You Must Be At Least 18 Years Old To Register.

Documentation: You Must Provide A Valid Driver's License, Government-issued Id, And Any Other Documents Required By Local Regulations.

Account Security: You Are Responsible For Maintaining The Confidentiality Of Your Account Credentials And For All Activities That Occur Under Your Account.

B. Ev Bike Usage & Restrictions

Permitted Use: The Vehicle Must Be Used Solely By The Registered Driver. Sub-renting Or Allowing Unauthorized Third Parties To Ride The Vehicle Is Strictly Prohibited.

Compliance With Laws: You Must Obey All Traffic Laws, Speed Limits, And Parking Regulations. Any Traffic Violations, Fines, Or Towing Fees Incurred During The Rental Period Are Your Sole Responsibility.

Prohibited Activities: You May Not Operate The Vehicle Under The Influence Of Alcohol/drugs, Use It For Illegal Activities, Or Modify The Vehicle In Any Way.

C. Maintenance, Damage, And Theft

Pre-ride Inspection: Drivers Must Inspect The Ev Bike Before Starting The Ride. Any Pre-existing Damage Must Be Reported Via The App Immediately.

Battery Management: You Are Responsible For Monitoring The Battery Level And Returning/swapping The Battery According To The Guidelines Provided In The App.

Damage/theft: In The Event Of An Accident, Damage, Or Theft, You Must Notify Us Immediately Through Our Support Channel And File A Police Report If Required. You May Be Held Liable For Repair Or Replacement Costs Up To The Maximum Extent Permitted By Law.

The Company Provides Ev Bikes "as-is" And Is Not Liable For Any Indirect, Incidental, Or Consequential Damages Arising From Vehicle Malfunctions, Accidents, Or Your Inability To Use The Service.

Limitation Of Liability To The Maximum Extent Permitted By Law, We Shall Not Be Liable For Any Indirect, Incidental, Or Consequential Damages Resulting From The Use Or Inability To Use The Platform. Our Total Liability Is Limited To The Fees Paid By The U

E. Acceptable Use & Restrictions

Users Shall Not: Circumvent Or Attempt To Circumvent The Progress-tracking Algorithms (using Automated Bots To Complete Modules). Upload Any Content That Infringes On Third-party Intellectual Property.

2. Privacy Policy

We Value Your Privacy. This Privacy Policy Explains How We Collect, Use, And Safeguard Your Data When You Use Our App. Data Retention: We Retain User Data For As Long As The Institutional Partnership Is Active. Upon Termination, Data Is Either Anonymized

A. Information We Collect

Personal Information: Name, Phone Number, Email Address, Date Of Birth, And Profile Photo.

Verification Data: Driver’s License Details, Government Id Numbers, And Background Check Details (where Applicable).

Location Data: Real-time Gps Location Of Your Mobile Device And The Rented Ev Bike (even In The Background) To Ensure Vehicle Tracking, Safety, And Accurate Distance Calculation.

Payment Data: Credit/debit Card Details Or Wallet Information (processed Securely Via Third-party Payment Gateways; We Do Not Store Your Raw Card Details).

B. How We Use Your Information

To Verify Your Identity And Eligibility To Ride.

To Track The Location Of The Ev Bike For Security, Anti-theft, And Operational Purposes.

To Process Payments, Refunds, And Penalties.

To Send You Critical Ride Updates, Safety Alerts, And Support Messages.

C. Data Sharing & Security

We Do Not Sell Your Personal Data. We May Share Data With Law Enforcement Agencies If Required By Law Or In The Event Of An Accident/theft Investigation.

We Implement Industry-standard Encryption To Protect Your Data During Transmission And Storage.

3. Refund & Cancellation Policy

A. Booking Cancellations

Free Cancellation: You Can Cancel Your Booked Ev Bike Ride Free Of Charge Within 10 Minutes Of Making The Booking.

Late Cancellation Fee: If You Cancel After The Free Cancellation Window, A Flat Fee Will Be Charged.

No-show Policy: If You Do Not Unlock Or Claim The Vehicle Within 15 Minutes Of The Scheduled Start Time, The Booking Will Be Automatically Cancelled, And A No-show Fee May Apply.

B. Refunds

Verified Claims Will Be Refunded Within [5-7 Business Days] To Your Original Payment Method.

Non-refundable: No Refunds Will Be Provided For Rides Cut Short Due To Driver Error, Minor Personal Delays, Or If The Driver Is Penalized For Violating Our Terms & Conditions.

C. Security Deposits (if Applicable)

Any Security Deposit Collected At Registration Or Booking Will Be Refunded To Your Original Payment Method Within [3-5 Days] Of Terminating Your Account Or Contract, Provided There Are No Outstanding Dues, Damages, Or Fines.

Contact

If You Have Any Questions, Concerns, Or Requests Regarding This Privacy Policy Or The Way We Handle Your Personal Information, Please Contact Us: Company: Transcil Sustainable Services Email: Info@transcil.com Phone: +918019355656 We Will Make Reasonable